returns & exchanges
Return Policy for online shopping
If for any reason are not completely satisfied with your online purchase you may return the product to us in its original “new and unused” condition within 14 days of goods being dispatched. New and unused means, all original tags attached and items unworn and unsoiled. We are unable to accept items that are not in the original sale condition. We reserve the right to refuse a product that we consider does not meet these requirements. Please note that sale or out of season items are not exchangeable or refundable unless the item is faulty. All returns should be posted to :
Three Little Owls
4/22 Dunn Cres
Dandenong South. VIC. 3175
In the event that you wish to return an item for refund please email or contact us by phone to notify you are returning the item/s. Post the item back to us and we will refund you once we have received the goods in their original condition. You will be refunded by the same method which you paid, excluding the original shipping charges. All postage costs for refunded items is at the responsibility of the customer.
If you wish to exchange an item for another product you must return the item to us within 14 days of dispatch of goods. Simply contact us to notify you wish to exchange the item and nominate an alternative product. We will hold that product for you until your goods are returned. Exchange of orders will be carried out once the item is returned in the original condition, unused, unsoiled and tags attached. All postage costs for exchanges will be the responsibility of the customer, please include an addressed pre-paid satchel for your new item to be returned in. Please keep appropriate proof of postage otherwise if the return parcel goes missing we will deem you have not returned the product.
We take great care in packaging your goods safely. In the unfortunate event that your items are damaged in transit through Australia Post, we can not accept responsibility. All complaints are to be forwarded directly to Australia Post.
If the product is faulty please contact us, we will be happy to exchange your product or give you a refund. All postage costs for faulty goods will be covered by Three Little Owls.
Every effort is made to portray items accurately. Please be advised all computer screen colour settings vary and can affect the way products appear on the viewing monitor. Three Little Owls can not be held responsible for any colour discrepancies. We will make every effort possible to display our products as clearly and accurately as possible.